Snooze Control support

How can we help?

Snooze Control is an iPhone alarm that roasts you awake. If something isn't working, the answer is probably below. If it isn't, email us and the person who built the app replies.

Contact us

For questions, bug reports or feedback: support@hearthlyapps.com. We aim to reply within 2 business days. If an alarm didn't ring, tell us your iPhone model and iOS version (Settings, General, About) and roughly what time it should have gone off.

Before you rely on it: turn your ringer volume up in Settings, Sounds & Haptics, then open Snooze Control's Settings and tap "Test how loud it is." A real alarm rings 20 seconds later. Lock your phone and listen.

Alarms and sound

Will it ring if my iPhone is on silent or in a Focus?
Yes. Snooze Control schedules system alarms through Apple's AlarmKit, the same way the Clock app does, so it rings with the switch on silent, in Focus modes, with the phone locked and with the app closed.

It's too quiet. How do I make it louder?
iPhone alarms play at your ringer volume, and no app is allowed to change it. Turn it up in Settings, Sounds & Haptics (newer iOS versions may show a separate Alarms volume there). The app's own sound is already mixed as loud as it can go without distortion, and the beeps play at full volume from the first ring.

What is the backup alarm?
If you haven't tapped Snooze or I'm up a minute after an alarm starts, the standard iPhone alarm sound joins in, with the same buttons. Tapping either one stops it. It's on by default; you can turn it off in Settings, under Loudness.

I heard the regular iPhone alarm sound instead of a character.
Either the backup alarm took over (see above), or iOS couldn't play the custom sound. iOS 26.0 had a known problem playing custom alarm sounds that Apple fixed in a later update, so please install the latest iOS. Tapping the alarm and saving it again rebuilds its sound file. If it keeps happening, email us.

The alarm didn't ring at all.
Check three things: Settings, Snooze Control, and make sure Alarms is allowed; make sure the alarm's switch is on in the app; and make sure the phone wasn't switched off. If all three were fine, please email us with the details above. We treat a missed alarm as the most serious bug there is.

Why does it need iOS 26?
iOS 26 is the first version that lets apps other than Clock schedule true system alarms. Older versions only allow notification sounds, which don't ring on silent.

Snoozing and characters

What happens when I snooze?
Snooze always works instantly. The next alarm, after the snooze length you chose (5 to 15 minutes), moves up one level: a new title on the alarm screen, a new snooze button label, higher and faster beeps and a new line. There are seven levels. After the sixth snooze it stays at the last one.

How do I change who wakes me up?
Tap an alarm and pick a different character. Tapping a character plays a sample. To change the default for new alarms, use Settings.

The roasts are too much (or not enough).
Each alarm has a roast level. Harsh leans on the milder lines. No mercy plays everything. Neither one jokes about looks, weight, health, race, religion, gender, sexuality or disability, and nobody swears. If a line ever lands badly, tell us which one and we'll look at it.

Are the voices real people?
No. Every character is fictional and every voice is synthetic, recorded ahead of time with an open-source voice model. The app doesn't generate speech while an alarm rings.

Report cards

Where's my report card?
After you tap I'm up, a notification links to it, and it waits at the top of the app's home screen. Past ones are in the Hall of Shame. If you didn't allow notifications, the report is still in the app.

How do personal "Most likely to" lines work?
On iPhones with Apple Intelligence turned on, the app can write a superlative around what you said you wake up for (Settings, "Make it personal"). It runs on your iPhone with Apple's on-device model, and nothing you type leaves your phone. On other iPhones you get superlatives written in advance.

Saving a report card asks for Photos access.
That's iOS asking permission to add one image when you choose "Save Image." The app can't see your photo library.

Your data

Do I need an account?
No. There's no sign-up and no server. Everything stays on your iPhone.

How do I delete my history?
Settings, "Erase wake-up history," deletes every report card, the Hall of Shame and your "What do you wake up for" text. Deleting the app removes everything. The privacy policy covers exactly what is stored and what is sent.